Service User
Involvement
Bronze:
•Service users have policies explained
to them at intake
•Complaints procedure in place
•Scope for service users to make suggestions, with
feedback from staff
Silver:
• as above, plus
•Service user group formed, and can
feed in to development/review
•Regular consultation with service
users including satisfaction evaluation
Gold:
•As above plus
•Service users representatives able to
attend meetings
•Service users participate in
interviews, reviews, job applications etc
•Full user consultation at every stage
of policy development